Check-in and guest care, on autopilot
Velcomo turns your property into a complete, multimedia guest guide — far more than digital house rules. One link, emailed before arrival: check-in instructions, video guides, local tips and a direct line to the host.
- No app to install
- Ready in one afternoon
- Works on every phone
Replace the message thread
Stop copy-pasting the same instructions to every guest
Hosts send long messages asking for IDs, arrival times and extras, then door codes, then check-out reminders. Velcomo turns that whole conversation into one interactive, personal page — sent automatically at the right moment.
Today: manual messages
Please send a copy of your ID and the full names of all guests.
Early check-in at 1pm is $75 — would you like to add it?
Your front door code is 6-6-7-9. Rear gate code is 7-8-7-8.
Check-out tomorrow before 11am. Put towels in the bathtub, return the parking card…
With Velcomo
- Online pre-check-in form: ID, email, guest names, arrival time
- Paid extras with one tap: early check-in, late check-out, parking
- Door and gate codes with copy buttons, shown when the guest needs them
- Check-out checklist, balance due and a direct chat with the host
Every step of the stay, automated
- 1
After booking
Pre-check-in & extras
The guest fills in details and orders paid extras — no back-and-forth.
- 2
1 day before
Arrival guide
Address, directions, entry codes and key instructions in one link.
- 3
During the stay
Stay guide
Parking, waste, devices with video guides, local tips and chat.
- 4
Day before check-out
Departure reminder
Check-out window, checklist and a late check-out offer.
- 5
After the stay
Review request
A thank-you note and a rating — feedback goes straight to you.
Written once, personal for every guest
Velcomo fills in each reservation's details and translates the guide into the guest's language.
−52%
fewer repetitive guest questions
12+
languages available to guests
4.9
average stay rating for our hosts
Everything a guest looks for — in one place
Four modules that replace printouts, notes on the fridge and messages at midnight.
House rules and information
Stay rules, WiFi, check-in and check-out, parking, emergency contact — always current and at hand.
Appliance instructions with video
Induction hob, air conditioning, washing machine, sauna. Short clips and photos instead of calls at 10 pm.
Local recommendations
Your favourite restaurants, beaches and attractions with a description, photo and one-tap navigation.
Reviews and chat
Collect ratings before the guest leaves and answer questions straight from the guide.
How it works
- 01
Add your property
Fill in the basics, photos and stay rules in a simple host dashboard.
- 02
Build the guide
Add video instructions and local tips. You write the content once — automatic translation does the rest.
- 03
Send the link before arrival
The guest receives the guide by email a day before check-in — with arrival instructions inside. No app to install.
Write once, guests read in their own language
You write the content in your language and AI translation prepares versions for international guests. You can review and edit every translation — the guide still sounds like you.
Hosts about Velcomo
„Guest questions dropped by half. A video on how to use the induction hob solved it once and for all.”
Marta K.
3 apartments, Gdańsk
„Guests from Germany and Czechia get the guide in their language while I write everything in Polish.”
Paweł R.
Cabins, Karkonosze
„More five-star reviews, because we ask for them at the right moment — right before checkout.”
Anna S.
Guesthouse, Kazimierz Dolny
Frequently asked questions
We'll show you the guide built around your property
A 15-minute call and you'll see what a stay looks like without paper instructions.
See demo